Frequently
Asked Questions

General Questions

What is NetsSuites.com?

NetsSuites.com is the official website for single-game luxury suites for the Brooklyn Nets. The site is operated by the Brooklyn Nets and powered by SuitePro.

Am I buying directly from the team/venue?

Yes. All suites and premium seats on this website are sold directly by the Brooklyn Nets.

How is my information protected?

Your information is protected using industry-standard encryption and secure payment technology. All transactions are processed in full compliance with PCI DSS regulations. For additional details, please refer to our Privacy Policy.

Shopping for a Suite

What amenities are included with a suite at Barclays Center?

Luxury suites at Barclays Center offer a first-class gameday experience, which includes:

  • Access to the Event Level VIP Entrance
  • Premier sightlines
  • Dedicated suite attendance
  • Premium in-suite catering options available for purchase

How do I purchase a Nets suite?

Visit the Reserve Now page to browse available games and suites. Purchases can be completed securely online. To discuss alternative payment options, please contact us at [email protected].

When will I receive my tickets after purchasing a suite?

Once your suite purchase is confirmed, a member of the Brooklyn Nets Premium Sales & Service Team will provide details on digital ticket delivery. Tickets are typically issued in advance of your game, though timing may vary by event.

How are my tickets delivered?

All suite tickets and parking passes are delivered digitally and can be accessed through the Brooklyn Nets app or your Brooklyn Nets Ticketmaster Account Manager. Tickets can be scanned for contactless entry and easily transferred to guests directly from your mobile device.

Premium Hospitality Clubs

What amenities are included with premium hospitality clubs at Barclays Center?

Premium hospitality clubs at Barclays Center offer a first-class gameday experience, which includes:

  • Access to the Event Level VIP Entrance
  • Premier sightlines
  • Elevated food and non-alcoholic beverages included with your ticket
  • Private bar
  • Private restroom

How do I purchase seats in a premium hospitality club?

Visit the Reserve Now page to browse available games and suites. Purchases can be completed securely online.

When will I receive my tickets after purchasing tickets in a premium hospitality club?

Once your purchase is confirmed, a member of the Brooklyn Nets Premium Sales & Service Team will provide details on digital ticket delivery. Tickets are typically issued in advance of your game, though timing may vary by event.

How are my tickets delivered?

All tickets are delivered digitally and can be accessed through the Brooklyn Nets app or your Brooklyn Nets Ticketmaster Account Manager. Tickets can be scanned for contactless entry and easily transferred to guests directly from your mobile device.

Payment

What forms of payment are accepted?

We accept all major credit cards (Visa, Mastercard, American Express, Discover). ACH or wire transfers may also be available upon request.

Is full payment required at the time of booking?

Yes–full payment is required to secure your suite or club seats.

Are there any additional fees?

All listed prices include applicable fees unless otherwise noted.

Refund Policy

Can I cancel my suite booking?

All purchases are non-refundable. All sales are considered final.

What if the game is rescheduled or postponed?

Your reservation will remain valid and will be honored for the rescheduled game.

What happens if the game is canceled entirely?

If the game is canceled and not rescheduled, please reach out to us at [email protected] for assistance with your options.

Planning Your Premium Experience

How and when do I order catering?

After your suite is booked, the Brooklyn Nets Premium Sales & Service Team will share catering menus and ordering details. Pre-orders are typically several business days before your event. Additional items, refills, and day-of-event orders can be arranged during your event with your suite attendant.

Is catering required?

Catering is optional, with no minimum spend. Outside food and beverages are not permitted in Barclays Center.

Can I purchase additional Standing Room Only (SRO) tickets for my suite?

Some suites allow for additional SRO tickets. Please check your suite listing or contact us to confirm availability.

Can I host a corporate event or celebration in a suite?

Absolutely! Suites are ideal for client entertainment, employee outings, and special celebrations. Contact [email protected] to learn more about customization and branding options.

Barclays Center Policies

What is the child ticket policy?

Children under two (2) years old do not require a ticket if seated on the lap of an adult. Children two (2) years and older must have a ticket, including in suites.

Are there any restricted items inside Barclays Center?

Bags must adhere to the Barclays Center Bag Policy—only clear bags no larger than 12" x 6" x 12" are permitted. A small clutch (no larger than 4.5" x 6.5") is also allowed. Backpacks, large purses, and other oversized bags are prohibited, and all bags are subject to inspection. Barclays Center does not offer a bag check service. For more information, please view the full bag policy here: Barclays Center Bag Policy.

Game Day Questions

Where do I park?

Parking near Barclays Center is limited, and guests are strongly encouraged to use public transportation. For nearby parking options, please visit our parking page.

Where is the Event Level VIP entrance?

Guests with suite or premium hospitality club access are invited to use the Event Level VIP Entrance at Barclays Center for faster and more convenient entry. This entrance is located at the Northwest corner of the arena on Atlantic Avenue.

When can I access my suite?

Suites typically open 90 minutes prior to tip-off unless otherwise communicated.

Can I order food and drinks during the game?

For guests enjoying the game from a suite, food and beverage service is available throughout the game, and may be ordered through your dedicated suite attendance. For guests enjoying the game from a premium hospitality club, food and non-alcoholic beverages are included in your ticket and alcoholic beverages may be purchased at the private bar located in the club.

Who do I contact if I have an issue on game day?

For any issues on game day, contact the Brooklyn Nets Premium Sales & Service Team at (718)-257-8483.

Issues & Support

I’m having trouble completing my purchase online. What should I do?

Email us at [email protected] or call (718)-257-8483, and our team will be happy to assist.

I haven’t received my tickets yet. What should I do?

If your game is approaching and you haven’t received your digital tickets, please contact us right away at [email protected] or (718)-257-8483.